Frequently Asked Questions

Account Setup

How do I create an online account?
If you're a JCC member, or you've registered for JCC programs in the past, you might already have an online account. You simply need to go to our Login Page and click the "Find Username" and "Forgot Password" links. (Hint: You'll be asked for your email address. If the system says it can't find your account, this might mean that we have the wrong email address on record for you. Please contact the JCC for assistance.)
 
If you're new to the JCC, you can create a new online account. Go to our Login Page and enter your email address and date of birth under the Create an Account section and click Continue. Online accounts cannot be created without a date of birth and an email address. (Hint: Each email address can only be used once. If someone else in your family has already registered with the JCC using your email address, you'll need to choose a different email address for your JCC account.)

How do I add my other family members to my account?
If you are creating your online account for the first time, and have never registered yourself or your children for JCC programs, please add your family members. To add family members, log into your account, click the My Account button, and select the My Family tab. Then click the Add Family Member button.

If you are unsure about whether you have an online account, please call the JCC Service Desk at 408.357.7429 or customerservice@apjcc.org for assistance.

I forgot my user id. How can I reset it?
Use the "Forgot Username" option on the Login Page. You will need the email address associated with your account. An email will be sent to you with instructions.

I forgot my password. How can I reset it?
Use the "Forgot Password" option on the Login Page and follow the instructions. You will need the email address associated with your account. An email will be sent to you with instructions.

How do I update my contact information?
Once you are logged in, you can access account information by clicking on the My Account link at the top of the page. Users can update information including address, phone numbers and email.

Updating Account Information

I have two children, but I only see one on my account. How do I add another child to my record?
If your child is a JCC Member and/or has participated in JCC programs in the past, but you do not see his/ her account information, please email customerservice@apjcc.org for assistance. Or call the JCC Service Desk at 408.357.7429 and they will connect you to someone who can help.

I no longer need to manage the online account for another person. How do I end my management rights?
From the Account page, select the person you no longer wish to manage. When the Relationship Information chart displays, click “End Now.”

How do I update Health Information on myself or my child?
From the Account Information page, select the person you need to update. Then select “Health Information” from the “Show Me” drop-down menu at the bottom of the page. Make your changes or additions and then click “Save and Return.” Once entered, all health information stays on your child’s record. Please remember to update it as needed.

Program Registration

My family member is eligible for a program based on his/ her age or grade, but is not listed as an applicable registrant. What is wrong?
Your family member may not be linked correctly to your account, or you may not have the ability to manage that family member online. Please email customerservice@apjcc.org for assistance. Or call the JCC Service Desk at 408.357.7429 and they will connect you to someone who can help.

I accidentally registered for the wrong program. How can I change it?

Please contact the director of the program for which you registered. If you aren't sure who to contact, please email customerservice@apjcc.org or call the JCC Service Desk at 408.357.7429 for assistance.